Research & Analysis: Building on previous work on the ConCura platform, I reviewed:

✤ Usability feedback from support teams about where patients got stuck during signup.

✤ Best practices for health‑tech onboarding, especially around progressive disclosure and trust building.

✤ WCAG‑aligned form design patterns to ensure accessibility for older users and people with assistive technologies.

Key insights: users wanted fewer fields per screen, clearer explanations of why data is needed, and visible progress so they know “how much is left.”

Design process: I redesigned the onboarding as a login entry point + four structured steps, reducing cognitive load and making each decision clear.

1. Login page as main gateway
   A clean login screen introduces the ConCura brand and all access options in one place: logo, username and password fields, “Forgot your password?” link, primary “Log in” button, and an alternative “Log in with SPID” for users who prefer the national digital ID. This keeps returning users fast, while clearly exposing the registration path.

2. Step 1 – Personal identity
   The first registration screen focuses on who the user is, collecting only identity data: title, first name, last name, tax code, date of birth, gender, country of birth, and a clear “Next” button. Fields are grouped logically to help users move through them without feeling overwhelmed.

3. Step 2 – Residency details
   The second step gathers address information needed for care coverage and communication: region, province, municipality, street address and street number, postal code, plus a “Next” button. Keeping all residency data in one step makes its purpose explicit and easier to complete.

4. Step 3 – Contacts
   The third step is dedicated to communication channels: email, mobile phone with prefix selection, and optional landline number, followed by “Next”. Separating contact data into its own step clarifies why it is needed and supports future notifications and reminders.

5. Step 4 – Security
   The final step defines account security: password and password confirmation, with a clear guideline below explaining the rules: the password cannot include first or last name and must contain at least 8 characters, including at least one number, one uppercase letter, one lowercase letter, and one special character. A “Create account” button closes the flow, making the end of the journey explicit.

Across all steps, the structure stays consistent: clear labels, logical grouping, one main action per screen, and progressive disclosure so patients always know what type of information they are providing and why.